Description
Exceptional service at 40 000 feet
Meet mandatory cabin crew licensing requirements while enhancing service excellence. From EASA qualifications and operator conversions to VIP service and passenger care, complete your training in one place.
Course Details
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Cabin Crew Attestation (CCA) Course*
- Provides the complete EASA Cabin Crew Attestation (CCA) training programme in accordance with Regulation (EU) No 1178/2011, covering all mandatory theoretical and practical subjects required to qualify as Cabin Crew.
- Duration: 10 days
- Timing: Initial
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CCA Refresher Course
- Restores the knowledge and practical competencies required for Cabin Crew following an extended period away from flying, ensuring continued compliance with EASA requirements before returning to operational duties.
- Duration: 6 days
- Timing: Once – e.g.: after parental leave
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Cabin Crew Operator Conversion Course*
- Aircraft operator conversion training covering company SOPs, aircraft equipment, emergency procedures, and operator-specific policies and procedures.
- Duration: 10-30 days
- Timing: Upon operator change or Aircraft type change
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Single Cabin Crew Member Course - on request*
- Training for single cabin crew operations, covering workload management, prioritisation, passenger handling, emergency procedures, and decision-making.
- Duration: 2 days
- Timing: Once in a lifetime
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Senior Cabin Crew Member Course*
- Senior Cabin Crew Member (SCCM) training covering crew supervision, leadership, decision-making, operational coordination, and safety management.
- Duration: 2 days
- Timing: Once in a lifetime
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Aviation Basic Knowledge Course for Flight Attendants (E-Learning)
- Provides the essential aviation knowledge required for cabin crew, covering aviation terminology, aircraft, meteorology, regulations, flight operations and cabin crew responsibilities.
- Duration: 3 days
- Timing: On request
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Business Aviation Fundamentals (E-Learning)
- Introduces the Business Aviation environment, focusing on private jet operations, crew responsibilities, operational procedures, FBO operations, passenger expectations and its unique characteristics.
- Duration: 2 days
- Timing: On request
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Beverages and Luxury Drinks at 40,000 feet (E-Learning)
- Luxury beverage service training covering champagne, wine, spirits, cocktails, tea and coffee, altitude effects on taste, and premium presentation techniques.
- Duration: 1 day
- Timing: On request
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Initial VIP Flight Attendant Training
- Comprehensive introduction to business aviation covering safety, SOPs, VIP service and catering basics, passenger handling, aircraft preparation, and professional standards.
- Duration: 4 days
- Timing: On request
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Private Jet Catering Training
- Business aviation catering training covering ordering, storage, food safety, HACCP, menu planning, and onboard catering management.
- Duration: 2 days
- Timing: On request
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Culinary Plating
- Luxury culinary presentation training covering elegant food plating on board, presentation techniques, colour composition, and premium onboard dining experiences.
- Duration: 2 days
- Timing: On request
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White Gloves Service Training
- Luxury service training covering white-glove service standards, silver service, protocol, and precision in service delivery.
- Duration: 2 days
- Timing: On request
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VIP Flight Attendant Masterclass
- Advanced practical training covering luxury service delivery, culinary plating, wine service, guest psychology, managing challenging situations, and operational excellence.
- Duration: 3 days
- Timing: On request
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Etiquette Training
- International etiquette, protocol, business manners, dining etiquette and VIP behavioural standards.
- Duration: 2 days
- Timing: On request
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Hospitality Standards
- International luxury hospitality training covering global service standards, guest experience management, and consistent service excellence.
- Duration: 1 day
- Timing: On request
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Cultural Differences Training
- Cross-cultural communication training covering international etiquette, cultural awareness, and adapting service to meet the expectations of a global clientele.
- Duration: 2 days
- Timing: On request
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VIP Service Training for Pilots
- VIP service training covering passenger expectations, communication, discretion, cabin etiquette, and crew coordination in business aviation.
- Duration: 1 day
- Timing: On request
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Ground Operations Excellence for FBOs
- Business aviation ground operations training covering aircraft preparation, ground handling procedures, supplier coordination, FBO operations, and turnaround management.
- Duration: 1 day
- Timing: On request
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Private Jet Catering Training for FBO Caterer
- Business aviation catering training covering aviation-specific catering processes, HACCP, packaging, delivery logistics, and crew & passenger expectations.
- Duration: 1 day
- Timing: On request.
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VIP Passenger Handling FBO Training
- VIP passenger service training covering discretion, confidentiality, anticipating passenger needs, and delivering exceptional customer care.
- Duration: 3 days
- Timing: On request
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